Is your global training meeting your objectives?
The Global Training Challenge
Lack of awareness of differences in international culture and working practices has an impact on almost every aspect of business life. More and more companies are dependent for future growth and prosperity on the quality of their workforce -- wherever it is based.
As organisations deliver more and more 'universal' training packages to achieve maximum levels of quality at minimum costs - the emphasis is on how effective training can bring about the changes that will produce the greatest results.
Training as Culture Shock
- How do you adjust the delivery whilst staying 'on-message' with content?
- How do different cultural learning and delivery styles impact training delivery effectiveness?
- How and what do you modify of your use of English as the lingua Franca of international training?
- How do you not only gain the necessary 'buy-in' to what you are delivering but how do you also learn to pass on these skills to other trainers and key personnel within the global organisation?
Key Themes
- Hierarchical & status issues
- Trainer & trainee relationship issues
- Building and maintaining rapport
- Adjusting the training delivery & communication style appropriately
- Direct Vs indirect communication Problems and pitfalls of using English as the Lingua Franca of training
- The role of emotions and status in giving and receiving feedback
- Expectations clash -- and how to manage it
This one-day programme has the following Key Learning Points:
- Gain awareness of the key cultural issues that affect training delivery.
- Understand which cultures take a 'playful' approach to learning and which take a 'serious' approach.
- Learn when to use a deductive rather than an inductive approach.
- Be aware of which training activities (group-work, games, role-plays) will be most effective with different cultures.
- Gain understanding of the key factors affecting international training when using English as the lingua franca.
- Develop "best practices" for delivering training in an international context.
- Practice new approaches to giving and receiving negative feedback -- motivating foreign counterparts and developing rapport across borders.
- Understand how hierarchy and status issues can impact on the training process and
develop strategies to overcome them.