Are your support and admin staff having more and more contact with international clients and partners?
In an increasingly international business world, organisations require support and admin staff to have effective cross-cultural communication skills to successfully manage the companyÕs communication with international clients and partners. The quality of this 'ongoing communication' can result in the success or failure of key business initiatives.
Cultural expectations
A key problem when communicating internationally is that each person brings with them a set of expectations as to how to approach the conversation/communication. Each person assumes that the communication style familiar to him or her will automatically be accepted as the most appropriate by people from other cultures.
In this course, participants will acquire the knowledge and skills necessary for them to be more effective internationally.
Find out how to...
- use effective communication techniques with global customers
- widen your range of approaches and techniques appropriate to hosting visitors and handling telephone enquiries at an international level
- build rapport, maintain control and deal with problems in professional encounters both on the telephone and face-to-face
It's the client that counts
Global Excellence has the empowering solution -- International Communication for Support & Admin Staff.
This one-day training programme provides essential understanding of the cultural dimension of international communication and offers practical steps and solutions to staff dealing with international clients and partners -- wherever in the world they may be from!
International Communication for Support & Admin Staff
This programme has been designed for support and administrative staff who need to manage regular verbal and email communication and at the same time, build trust and confidence with key international clients and partners. Delivered by experienced trainers with expert knowledge of cross-cultural communications and international business practices, International Communication for Support & Admin Staff helps you to examine your own client handling 'culture' and effectively transfer your approach to international situations. The course is 'a must' for those who need to be clear and effective with international clients and partners over the telephone or by email.
Who would benefit?
Support and administrative staff and anyone having regular contact with clients in
international markets. International Communication for Support & Admin Staff
will prove particularly valuable for those involved in dealing with new inquiries and
sales and marketing follow-ups as well as those involved in contact with regular
international customers.